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Gh H

1 reviews | Active since Jan 2014

25 Mar 2015, 15:53

Delivery of damaged items

Every time Builders warehouse in Fourways delivered an item to me, the item was damaged!!<br> I had a bath delivered to me 2 weeks ago and it was damaged so I sent it back and I wrote down on the delivery note to send the new bath to me, for two weeks they haven't called me until I went there to fallow up what is going on!!!<br> again Today I had delivery for two doors ( one french door and one normal door).<br> The normal door was damaged and the french door, instead of being a pairof door was only one door.<br> What are you guys doing at delivery session???? This is ***** if you sell a pairs of door and just deliver one door. Terrible customer service. !!!

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Replies (1)
Builders Warehouse
Builders Warehouse's reply25 Mar 2015, 15:58
Official
Hello Sandra13630,

We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Relevant Manager to contact you out of this forum.

Kind Regards
Nastassia Felix
Customer Care Agent