JV
Jan V

1 reviews | Active since May 2013

24 Jun 2020, 11:19

Delivery not happening

I did an online order with Builders warehouse Centurion on 18 May 2020. On 21 May 2020 a part of the order was delivered and I was told the rest would be delivered as soon as they had stock, this was strange as all the items I had ordered showed "in stock" on their website, but either way no problem

I then received a call that the rest of my order will be delivered on 2 June. However nothing happened. I called to ask why the delivery did not take place and was told the delivery would take place on 4 June. Again the delivery did not take place and I queried again

I was then told that not all of the parts have been received, and was asked if they should do another partial delivery. I told them to rather get everything and deliver all at once when all has been received.

On 11 June I received a call from the store stating that all has now been received and that the delivery would take place on 17 June. Again, nothing was delivered

After following up and calling numerous times to find out what the problem is, I decided to visit the store on 24 June to find out what is going on. After speaking to the people and enquiring, they took me to the back of the store and showed me my stock was all standing in 1 place ready to be delivered, and told me that it has been standing there for more than 2 weeks.

What a joke, and every single time I had to phone and ask why the delivery did not take place, eventually having to drive there to find out what the problem is. The fact that I was promised 4 times that delivery would happen and nothing happening is just ridiculous

I was now told that my delivery would happen on 25 June, lets wait and see.........

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Replies (1)
Builders Warehouse
Builders Warehouse's reply24 Jun 2020, 16:48
Official
Hi Jan,

I see your concerns, thank you very much for your feedback.

I am truly sorry for what has happened, none of our customers deserve this. I will definitely make sure that we address this.

Please send me your order number and contact details on a private reply. Please let me know the name of the last person you spoke to in-store as well in this regard, I want to ensure that we improve our service and communication to our customers going forward.

Thanks for taking the time to share your concerns, I look forward to your private reply.

Regards,
Joshua