WR
William R
1 reviews | Active since Mar 2014
13 May 2019, 14:23
Delivery failures (again)
For the Third Time, Builders managed to delay my delivery by more than 2 weeks. They dont call me on the day of delivery (as I specifically requested)! The Call Centre agent doesnt call me back as requested! And then, when they do pitch up unannounced, the order is incomplete!
This is my third consecutive order from builders that is late, incomplete and/or damaged! Terrible track record. Between these orders, I must have spent more than R300 driving to and from builders to sort things out and calling your call centre! Not once was I offered some sort of reimbur*****t/voucher for the inconvenience and cost incurred...only lame apologies from call centre staff.
Super unhappy!
Helpful (0)
Replies (1)0
Replies (1)
Builders Warehouse's replyOfficial
13 May 2019, 15:45Hi William,
Thank you for your feedback.
I'm really sorry for the inconveniences. This is not the kind of service we'd ever want our customers to have, especially if it's not the first time.
I really value your insight into the experience you had with us. Allow us an opportunity to rectify the issues you have with your order and the service you've received going forward. We always want you to have a great customer experience with us, I will have your concerns addressed and will ensure that your matters are resolved to the best of our ability.
Please expect a call from me shortly, I'd like more insight on the matter and would like to further assist you.
Regards,
Joshua
Thank you for your feedback.
I'm really sorry for the inconveniences. This is not the kind of service we'd ever want our customers to have, especially if it's not the first time.
I really value your insight into the experience you had with us. Allow us an opportunity to rectify the issues you have with your order and the service you've received going forward. We always want you to have a great customer experience with us, I will have your concerns addressed and will ensure that your matters are resolved to the best of our ability.
Please expect a call from me shortly, I'd like more insight on the matter and would like to further assist you.
Regards,
Joshua
Best regards,
Builders Warehouse's reply13 May 2019, 15:45
Official
Hi William,
Thank you for your feedback.
I'm really sorry for the inconveniences. This is not the kind of service we'd ever want our customers to have, especially if it's not the first time.
I really value your insight into the experience you had with us. Allow us an opportunity to rectify the issues you have with your order and the service you've received going forward. We always want you to have a great customer experience with us, I will have your concerns addressed and will ensure that your matters are resolved to the best of our ability.
Please expect a call from me shortly, I'd like more insight on the matter and would like to further assist you.
Regards,
Joshua
Thank you for your feedback.
I'm really sorry for the inconveniences. This is not the kind of service we'd ever want our customers to have, especially if it's not the first time.
I really value your insight into the experience you had with us. Allow us an opportunity to rectify the issues you have with your order and the service you've received going forward. We always want you to have a great customer experience with us, I will have your concerns addressed and will ensure that your matters are resolved to the best of our ability.
Please expect a call from me shortly, I'd like more insight on the matter and would like to further assist you.
Regards,
Joshua
Best regards,