1 reviews | Active since Jul 2019
Delivery fails to deliver. Waste a WHOLE day waiting. What a waste of my time!
Ordered online at 6.30am for some urgent tools. Two hours later I get an email saying "Great news! Your order is scheduled for delivery today 2025-02-12 between 8am – 6pm" I thought ok I need to take the day off. 5.30 comes around and no news on the delivery so I call the customer service. On hold for 5 minutes. Lady on the phone told me my order was coming from Rivonia. She asked for my cell number in case we got cut off. She put me on hold and tried to call Rivonia but couldn't get a hold of anyone. Comes back to me saying she will try again. Call drops. I wait but she doesn't call back. 6pm comes and goes with NO communication. CS is now CLOSED. How convenient!!!! It's just gone 7pm and still NOTHING. I have taken the WHOLE DAY OFF. Disgusting customer service. Saying they will deliver but did not bother. I cannot take ANOTHER DAY OFF. How can Builders Warehouse treat a customer like this! GET ANOTHER COURIER COMPANY BECAUSE WHOEVER YOU USE IS LETTING YOU DOWN
I get an email at 8.30 saying "Great news! Your order is scheduled for delivery today 2025-02-12 between 8am – 6pm"
I thought wow that's amazing service for South Africa.
I took a day off to wait for my order as I needed the items urgently.
5.30 rolls around and no sign of the my delivery.
I call their customer service department and am on hold for 10 mins.
Finally a lady answers and confirms my order telling me that it is coming from Rivionia.
She asks for my phone number in case we get cut off.
She puts me on hold to call Rivonia to find out about my order.
After a few minutes she tells me that she can't get a hold of Rivonia and puts me on hold again to try calling again.
Call gets dropped.
She doesn't call me back despite asking for my number.
Can't be bothered calling back.
Their office closes at 6pm.
No order received and no answer from Builders.
Sadly I now think this is typical for a SA company.
I wasted a whole day off for NOTHING.
Learn from my mistake guys.
DON'T USE BUILDERS ONLINE ORDERING SERVICE THEY ARE USELESS.
I get an email at 8.30 saying "Great news! Your order is scheduled for delivery today 2025-02-12 between 8am – 6pm"
I thought wow that's amazing service for South Africa.
I took a day off to wait for my order as I needed the items urgently.
5.30 rolls around and no sign of the my delivery.
I call their customer service department and am on hold for 10 mins.
Finally a lady answers and confirms my order telling me that it is coming from Rivionia.
She asks for my phone number in case we get cut off.
She puts me on hold to call Rivonia to find out about my order.
After a few minutes she tells me that she can't get a hold of Rivonia and puts me on hold again to try calling again.
Call gets dropped.
She doesn't call me back despite asking for my number.
Can't be bothered calling back.
Their office closes at 6pm.
No order received and no answer from Builders.
Sadly I now think this is typical for a SA company.
I wasted a whole day off for NOTHING.
Learn from my mistake guys.
DON'T USE BUILDERS ONLINE ORDERING SERVICE THEY ARE USELESS.
Thank you for bringing the above to our attention and I'm sorry for the experience you've had and for the service received.
I can certainly understand your frustrations and will be escalating this matter for you.
My sincere apologies for the inconvenience this has caused you.
Kind Regards
KD
Thank you for bringing the above to our attention and I'm sorry for the experience you've had and for the service received.
I can certainly understand your frustrations and will be escalating this matter for you.
My sincere apologies for the inconvenience this has caused you.
Kind Regards
KD