iK
iemraan K

1 reviews | Active since Nov 2010

26 Jan 2016, 20:01

Delivery dumped outside the house perimeter

I paid R375 for building material to be delivered to my house. The delivery team refused to offload bricks inside the gate as requested and proceeded to throw bricks on a pile ...photos taken on the outside of my gate. The team totally oblivious that it will not be secured nor potentially safe. I am gobsmacked at the level customer service delivered....and the attitude that they doing me a favour ..I PAID for the service..shocking disappointing frustrating....I suspect a sleepless night...Further a delivery paid for on Sunday expectation was Monday then negotiated due to timing and resources for Tuesday first thing..deliver after 12pm. Delivery schedule no.***.delivery note no ***9.vehicle registration VMZ098GP

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply27 Jan 2016, 09:59
Official
Hello iemraan,

Thank you for your feedback.

I'm sorry for the service that you have received from our branch, I can assure you that this is not the type of experience that we would want for you as our customer.

I have brought this matter to the relevant parties attention at our store for them to ensure that the correct measures are put in place.

Have a wonderful day.

Regards,

Labeeqah Mallie