1 reviews | Active since May 2010
Delivery did not happen
I ordered 2 JOJO tanks from Builder's Warehouse Constantiaberg, accepting that there would be a delay of some weeks due to very strong demand. On 27 September I was informed that I could take delivery of my tanks and pay for same at Constantiaberg. After some administrative searching 2 tanks were identified and I paid for the tanks as well as for delivery for Saturday 30 September. Accordingly I arranged for after hours access at the site as well as for clients cars to be moved out of the way. Needless to say the tanks did not arrive and I am now told that the manager responsible has gone home and I must wait until Monday 2 October. This is not service! What do I tell my customer? John Riordan
Hi John,
Thank you for your feedback.
I'm sorry to hear about your recent experience, that you received with your online order.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience.
I've escalated this to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as I’ve received any.
Regards,
Labeeqah Mallie
Customer Service Agent
Hi John,
Thank you for your feedback.
I'm sorry to hear about your recent experience, that you received with your online order.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience.
I've escalated this to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as I’ve received any.
Regards,
Labeeqah Mallie
Customer Service Agent