1 reviews | Active since Feb 2017

04 Sept 2023, 18:35

Delivery date pushed with 3 weeks?

Can someone please just help me. I placed an order for Garden Pavers and Pebble Stones online. I went to Builders New Market and they confirmed they busy but have the stock and will deliver this week. My first notification showed delivery 6 Sept but then it changed to 29 Sept which is 3 weeks later. I have emailed but have had no response. If it is going to take 3-4 weeks for delivery I would rather require assistance to cancel. My query ref is *** and my order number is ***

0
Replies (10)
Builders Warehouse
Builders Warehouse's reply05 Sept 2023, 08:12
Official
Hi Carike, 

Thank you for bringing this to our attention. I am so sorry for the miscommunication you are receiving.  

I will check on your order for you and I will get back to you with any information I may receive. 

Regard: JF 
's update07 Sept 2023, 11:42
Reviewer Update
I received half of my order
Please advise when the rest will be dispatched?
Builders Warehouse
Builders Warehouse's reply07 Sept 2023, 11:48
Official
 Hi Carike, 
 
 I'm sorry that you've only received half your order. 
 
 I will follow up on this for you and we will keep you posted.
 
 Kind Regards
 KD 
's update09 Sept 2023, 22:25
Reviewer Update
I am begin of you. I am alone ane rely on people to help me. Each the materials dis not arrive, I had to my my workers
I am begging you to please deliver tomorrow sunday even if its just all the pepples I ordered. I beg of you
's update11 Sept 2023, 09:49
Reviewer Update
Any feedback
Builders Warehouse
Builders Warehouse's reply11 Sept 2023, 10:32
Official
 Hi Carike, 
 
 I will follow up on this for you and we will remain in touch.
 
 Kind Regards
 KD 
's update12 Sept 2023, 11:47
Reviewer Update
Feedback
Builders Warehouse
Builders Warehouse's reply12 Sept 2023, 11:56
Official
Hi Carike, 

I have not gotten any feedback regarding your order as yet. I will check with our team and let you know. 

Regards: JF 
's update12 Sept 2023, 20:27
Reviewer Update
Please give me the number of the store
And who I can speak to
Its been two weeks. Or just give my money back and I will go to Leroy Merlin. Never had an issue with them
Builders Warehouse
Builders Warehouse's reply13 Sept 2023, 08:44
Official
Hi Carike, 

I am so sorry for all the convince being caused to you. I have checked with our team as to when the rest of your order will be delivered. I am still waiting on feedback from them. 

As soon as I get any I will get in touch with you. 

Regards: JF