Delayed Online Order and Poor Service Experience

On 6 January 2026, I placed an online order and received a notification indicating that delivery would take between 9 to 11 days. I am now on day 14, and to date, I have not received my order, nor has anyone been able to advise where it is.

What is most concerning is the lack of communication and the inability of your online system to trace or provide accurate updates on the order. Despite following up, no one has taken ownership of the matter, and I have not even received a courtesy call.

This experience has been extremely frustrating and disappointing. Your online ordering system and customer service have fallen far below acceptable standards. As a result, I am an unhappy customer and will not be using your online platform again.

I expect urgent feedback and a resolution to this matter.