Defective Goldair fridge

I had purchased a Goldair fridge in July 2025. In January 2026 i reported a fault with Builders as it was not cooling effectively. The technicians from Mastercare was sent out on behalf of Powercare 3 times in total and the last time they came out they re-gassed the fridge. I notified Builders/Powercare/Mastercare that the fridge is still not cooling and water droplets are forming in the fridge as well as me still having to throw out food that is going bad after a day. The service received has been poor throughout this process, along with the incorrect messages that were relayed by the technicians to the office. When at my house the technician stated that it was a factory defect, yet during the conversations with the consultants I was made to be a **** and they refused to acknowledge the technician said this. Furthermore proper job cards were not issued and the technicians always arrived with pre-populated job cards stating drain pipe as the problem. Since my last feedback and request for a full refund I have not received a response from either of the 3 companies involved. This is totally unacceptable. I have spent 11k on a fridge that is still within its guarantee period and the poor service i have received is quite frankly disappointing to say the least.