1 reviews | Active since May 2016

23 May 2016, 09:24

DEFECTIVE EQUIPMENT TRIMTECH

<p>On the 13th of May 2016, I purchased a trimtech 650ti from builders warehouse .this weekend i tried using the trimmer and the unit kept detaching itself from the handle .Also the motor makes a loud noise as compared to my neigbours trimtech unit .I also went to Makro this weekend and noticed that the unit comes with free extension cable, which i did not receive with my purchase</p> <p>I reside in the south coast, and travelling to and from your store will incur me further costs and inconvenience</p> <p>I am utterly disappointed that the item was not checked properly before issuing to me</p> <p>DISGUSTED </p> <p> </p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply23 May 2016, 10:54
Official

Hi Mohamed

Thank you for your feedback.

I'm sorry your trimmer has become faulty.

I understand this is dissapointing as you expected the item to last longer.

I've escalated this to store management for it to be looked into.

As soon as I've got feedback, I'll be in touch.

Thanks again for taking the time to contact us.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent

Best regards,