Deeply Disappointed by Poor Service from Builders Warehouse North riding

I’m extremely disappointed with the service I received regarding my order, which was supposed to be delivered today. I was contacted by Rose, who claimed to be the dispatch manager. She called without any background information and expected me to re-explain my issue for the fourth time. Her tone was rude and dismissive, and at one point she even said, “Do you want me to help you or not?”—as if she was doing me a favour.

She showed no telephone etiquette, and I could hear her colleagues in the background making inappropriate comments, including questioning who I thought I was and saying they couldn’t be bothered to assist me. This kind of behavior is unacceptable and deeply unprofessional.

To make matters worse, Silvia later called to inform me that some of the items in my order were out of stock. This raises a serious question: what exactly were they planning to deliver if they now claim they tried to reach me and I didn’t take their calls?

This experience has left me feeling disrespected and frustrated. I sincerely hope the store manager investigates this matter thoroughly. It’s unacceptable for someone in a managerial position to treat customers with such disregard. Every customer deserves to be treated with professionalism and respect.