SM
Shafia M

1 reviews | Active since Jan 2017

04 Jan 2017, 12:04

Deceit

<p>I purchased a multifunctional soldering iron from Builders Express umgeni rd, Durban Central. I bought it for the woodburning option, when purchasing it, i told the consultant that i would check it out and see if its good enough for what i bought it, if i am not happy i would return it, he said sure not a problem!!! </p> <p> </p> <p>Now when I go to the shop to return it they are saying no, they can't exchange it... </p>

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply04 Jan 2017, 12:41
Official

Hi Shafia,

Thank you for your feedback.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into and for corrective measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.


Kind Regards,

Tristan Kelly
Builders Customer Service Agent

Best regards,