jvdm
jacques van der merwe
1 reviews | Active since May 2011
01 Dec 2015, 09:14
Damaged kitchen doors and panels
after a long wait of my kitchen unit because Builder miss placed the order i received my kitchen unit while installing the unit i found 7 x defective doors and 5 defective panels some doors glued panels are coming of this is poor workmanship i don't understand that Builders can use such a supplier this is the worst Builders to date this kitchen unit cost me R30000.00 i have spoken to Ruan and George but still no reply i will take this unit back tomorrow Builders will have to refund me for the transport and kitchen unit i dont want to ever do buisness with Builders again
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Builders Warehouse's replyOfficial
01 Dec 2015, 09:58Hello jacquesvdv,
Thank you for your feedback.
I'm sorry for the service and inconvenience that this has caused you, I can assure you that this is not the type of experience that we would want for you as our valued customer.
I have brought this matter to the relevant parties attention at our store for them to ensure that we get the feedback from the supplier.
Ruan our sales manager will get in contact with you shortly.
Have a wonderful day.
Regards,
Labeeqah Mallie
Builders Customer Contact Centre Agent
Thank you for your feedback.
I'm sorry for the service and inconvenience that this has caused you, I can assure you that this is not the type of experience that we would want for you as our valued customer.
I have brought this matter to the relevant parties attention at our store for them to ensure that we get the feedback from the supplier.
Ruan our sales manager will get in contact with you shortly.
Have a wonderful day.
Regards,
Labeeqah Mallie
Builders Customer Contact Centre Agent
Builders Warehouse's reply01 Dec 2015, 09:58
Official
Hello jacquesvdv,
Thank you for your feedback.
I'm sorry for the service and inconvenience that this has caused you, I can assure you that this is not the type of experience that we would want for you as our valued customer.
I have brought this matter to the relevant parties attention at our store for them to ensure that we get the feedback from the supplier.
Ruan our sales manager will get in contact with you shortly.
Have a wonderful day.
Regards,
Labeeqah Mallie
Builders Customer Contact Centre Agent
Thank you for your feedback.
I'm sorry for the service and inconvenience that this has caused you, I can assure you that this is not the type of experience that we would want for you as our valued customer.
I have brought this matter to the relevant parties attention at our store for them to ensure that we get the feedback from the supplier.
Ruan our sales manager will get in contact with you shortly.
Have a wonderful day.
Regards,
Labeeqah Mallie
Builders Customer Contact Centre Agent