JM
Jeremiah M
1 reviews | Active since Feb 2016
22 Feb 2016, 11:26
damaged goods false inflation and delay
I bought a door and deliver was late no apology. Door was supposed to come with a frame as was sold to me but on receipt no frame and denting they told it comes with a frame<br> . Now door received damaged <br> No apology or assistance to lodge a complaint. So annoyed at their attitude and poor service.<br>
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Builders Warehouse's replyOfficial
22 Feb 2016, 11:57Hello jeremiah193122,
Thank you for your feedback.
I'm sorry your door was damaged when delivered and for the frame not being there.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management and we'll be in contact to resolve this as soon as possible.
Thanks again for taking the time to contact us and I look forward to having this resolved for you.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Thank you for your feedback.
I'm sorry your door was damaged when delivered and for the frame not being there.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management and we'll be in contact to resolve this as soon as possible.
Thanks again for taking the time to contact us and I look forward to having this resolved for you.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Builders Warehouse's reply22 Feb 2016, 11:57
Official
Hello jeremiah193122,
Thank you for your feedback.
I'm sorry your door was damaged when delivered and for the frame not being there.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management and we'll be in contact to resolve this as soon as possible.
Thanks again for taking the time to contact us and I look forward to having this resolved for you.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Thank you for your feedback.
I'm sorry your door was damaged when delivered and for the frame not being there.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management and we'll be in contact to resolve this as soon as possible.
Thanks again for taking the time to contact us and I look forward to having this resolved for you.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent