iT
iris T
1 reviews | Active since May 2019
06 May 2019, 11:30
DAMAGE TO VEHICLE
Good day
In December 2018, one of the staff members at Builders Sunninghill / Rivonia assisted us with loading a pool pump into our vehicle.
When you lifted the pump into the car he bumped the tail light and broke it. I reported it to the Manager, Andries. He took a photo and said I need to provide him with 3 quotes so that head office can approve the repair.
The quotes were submitted in Jan 2019
We are not in May and to date I have had no response from Andries nor any compensation.
I cannot believe that in 5 months I have had to response.
Calling Andries is just an painful he keeps on saying that he will have a response in the next wee****!
This is not on
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Builders Warehouse's replyOfficial
06 May 2019, 13:31Hi Iris,
Thank you for your feedback.
I'm sorry to hear the above, this is not the way we'd ever want any of our customers' matters to be resolved. We do understand that it is important to handle instances of this sort with urgency.
Allow me to follow this matter up with my colleague, I will relay the feedback to you thereafter and I will ensure that this doesn't happen again going forward.
Please expect a call from me shortly to further assist you.
Regards,
Joshua
Thank you for your feedback.
I'm sorry to hear the above, this is not the way we'd ever want any of our customers' matters to be resolved. We do understand that it is important to handle instances of this sort with urgency.
Allow me to follow this matter up with my colleague, I will relay the feedback to you thereafter and I will ensure that this doesn't happen again going forward.
Please expect a call from me shortly to further assist you.
Regards,
Joshua
Builders Warehouse's reply06 May 2019, 13:31
Official
Hi Iris,
Thank you for your feedback.
I'm sorry to hear the above, this is not the way we'd ever want any of our customers' matters to be resolved. We do understand that it is important to handle instances of this sort with urgency.
Allow me to follow this matter up with my colleague, I will relay the feedback to you thereafter and I will ensure that this doesn't happen again going forward.
Please expect a call from me shortly to further assist you.
Regards,
Joshua
Thank you for your feedback.
I'm sorry to hear the above, this is not the way we'd ever want any of our customers' matters to be resolved. We do understand that it is important to handle instances of this sort with urgency.
Allow me to follow this matter up with my colleague, I will relay the feedback to you thereafter and I will ensure that this doesn't happen again going forward.
Please expect a call from me shortly to further assist you.
Regards,
Joshua