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Fernando G

1 reviews | Active since Jul 2012

27 Dec 2016, 12:33

Cut the phone calls

<p>Well i phoned the Glen branch and the switchboard transfered the first 2 calls to building materials section and they cut the call twice and then there was the time of the switchboard to do the same .... maybe because they don't want to work .... even though it's a public 27/12/2016 ... i'm sure they're getting paid or else if they don't like it ..... LEAVE / RESIGN or be fired !!!</p> <p>Because obviously they don't give a damn</p> <p> </p>

0
Replies (4)
Builders Warehouse
Builders Warehouse's reply27 Dec 2016, 14:16
Official

Hi Fernando,

Thank you for your feedback.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.


Kind Regards,

Tristan Kelly
Builders Customer Service Agent

FG
Fernando G's update29 Dec 2016, 16:21
Reviewer Update

Hi Tristan.

Do you REALLY honestly believe anything will change????????????????

LOL

FG
Fernando G's update29 Dec 2016, 16:24
Reviewer Update

Want change?

Get rid of the whole lot... PERIOD !!!!!!!!!!!!!!!!!!!!

Then they'll listen !!!

FG
Fernando G's update31 Dec 2016, 13:56
Reviewer Update

Well I just got a call from a charming Lady... Bronwyn thank you for taking the time to respond and apologize on their behalf... Ok, accepetd !

Have a good end of year and an even better 2017

Cheers