Customers , who cares about customers?

<p>Builders Warehouse in Secunda is a joke. We bought a gas heater a month and a half ago. Since then we used two 9kg gas cylinders. This isn't possible as it wasn't used excessively. So I took a gas cylinder and weighed it then connected it to the heater opened the valve and left it overnight without using it. The next day it was noticeably lighter than before so I took it back to builders to get a new one. After the "gas specialist" had a look at it he told me it was fine. Obviously it isn't but he wouldn't listen to a word I had to say. He said he could send it away to have it tested. I don't want that because then I will only get it back after the winter seeing as all companies tell you it won't take long and two months later your still waiting. According to what I read in the customer protection act if a product is faulty within a six month period it is the costumers right to choose whether they want it replaced, repaired or refunded but in secunda they don't care about the act, here they just ignore you because what are you? Only a customer..... Maybe a customer who's house can explode due to a faulty gas heater.</p>