DM
Dawie M
1 reviews | Active since Dec 2019
02 Jan 2020, 18:02
Customer Service
Absolutely PATHETIC customer service, not at a specific Builders warehouse, in general, all Cape Town outlets. If you can't find what you looking for, that is nothing comparing to finding someone to help you. I think the problem is that Builders management knows they got a bigger variety and people will always come back, not me I won't spend one sent at Builders again. Builders warehouse please don't reply to this review, I've read some of your replies and most of them, a person can see you lying through your teeth.
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Builders Warehouse's replyOfficial
03 Jan 2020, 11:09Hi Dawie,
Thanks for your feedback and for taking my call earlier.
I am really sorry to hear about your experiences at the stores you've mentioned. I would like you to know that I have escalated this matter to our regional office for review. We will ensure that this is addressed with our teams in-store.
Please feel free to message me if you'd like the feedback, I would like to remain in touch with you. Our customers deserve only the best service and we will always strive to give you service that is of a great standard.
Thanks for giving us an opportunity to address your concerns.
Kind Regards,
Josh
Thanks for your feedback and for taking my call earlier.
I am really sorry to hear about your experiences at the stores you've mentioned. I would like you to know that I have escalated this matter to our regional office for review. We will ensure that this is addressed with our teams in-store.
Please feel free to message me if you'd like the feedback, I would like to remain in touch with you. Our customers deserve only the best service and we will always strive to give you service that is of a great standard.
Thanks for giving us an opportunity to address your concerns.
Kind Regards,
Josh
Builders Warehouse's reply03 Jan 2020, 11:09
Official
Hi Dawie,
Thanks for your feedback and for taking my call earlier.
I am really sorry to hear about your experiences at the stores you've mentioned. I would like you to know that I have escalated this matter to our regional office for review. We will ensure that this is addressed with our teams in-store.
Please feel free to message me if you'd like the feedback, I would like to remain in touch with you. Our customers deserve only the best service and we will always strive to give you service that is of a great standard.
Thanks for giving us an opportunity to address your concerns.
Kind Regards,
Josh
Thanks for your feedback and for taking my call earlier.
I am really sorry to hear about your experiences at the stores you've mentioned. I would like you to know that I have escalated this matter to our regional office for review. We will ensure that this is addressed with our teams in-store.
Please feel free to message me if you'd like the feedback, I would like to remain in touch with you. Our customers deserve only the best service and we will always strive to give you service that is of a great standard.
Thanks for giving us an opportunity to address your concerns.
Kind Regards,
Josh