Customer Service???
<p>Yesterday about 12 I went to Builders Express Gift Acres. I needed a small refund, some cement and two basins.</p> <p>The woman at customer services was busy on her computer with her profile towards me. I waited, no greeting. She turned towards me with a horrified expression on her face. I asked her what her problem was. Her rude reply was what was my problem? The total lack of customer service! Ignore customer, look at customer with horror, be rude to customers.</p> <p>Not pleasant at all. I requested to see the Manager, took ages.. She listened to my complaint. I bought the cement but went instead to CTM for the basins etc.</p> <p>Direct result of rudeness from customer services lost your store over R2500 of business... </p>
Good Morning Carol,
Thank you for your feedback.
Firstly allow me to apologise for the poor service experienced at our store .This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer have an exceptional shopping experience in store or when calling our store.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Regards,
Labeeqah Mallie
Good Morning Carol,
Thank you for your feedback.
Firstly allow me to apologise for the poor service experienced at our store .This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer have an exceptional shopping experience in store or when calling our store.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Regards,
Labeeqah Mallie