GP
Gregory P
1 reviews | Active since Feb 2014
03 Mar 2024, 11:38
Customer Complaint
Complaint. On 19.11.2023 i bought a Karcher vacuum cleaner WD3 from the Centurion branch. On the morning of 25.01.2024 when i switched it on there was a bad electrical smell , so i switched it off and returned it to the branch who told me they will send it for repairs. That is the last time i have hear from them. Please will the branch manager contact me and let me know which year i can expect to receive my repaired vacuum cleaner back, but would far prefer a full refund to go somewhere else. Greg Prentice *** ***
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Replies (2)
Builders Warehouse's replyOfficial
03 Mar 2024, 12:13Hi Gregory,
Thank you for bringing this to our attention.
I am so sorry for the defective product you have receieved as well as the delay on your repair.
I will escalate this as far as I can to have this matter resolved. JF
Thank you for bringing this to our attention.
I am so sorry for the defective product you have receieved as well as the delay on your repair.
I will escalate this as far as I can to have this matter resolved. JF
Builders Warehouse's reply03 Mar 2024, 12:13
Official
Hi Gregory,
Thank you for bringing this to our attention.
I am so sorry for the defective product you have receieved as well as the delay on your repair.
I will escalate this as far as I can to have this matter resolved. JF
Thank you for bringing this to our attention.
I am so sorry for the defective product you have receieved as well as the delay on your repair.
I will escalate this as far as I can to have this matter resolved. JF
Builders Warehouse's replyOfficial
03 Mar 2024, 15:54Hi Gregory,
I have gotten feedback from our team and they advised that the item has been credited by our supplier and you will need to come into the store to collect your credit. JF
I have gotten feedback from our team and they advised that the item has been credited by our supplier and you will need to come into the store to collect your credit. JF
Builders Warehouse's reply03 Mar 2024, 15:54
Official
Hi Gregory,
I have gotten feedback from our team and they advised that the item has been credited by our supplier and you will need to come into the store to collect your credit. JF
I have gotten feedback from our team and they advised that the item has been credited by our supplier and you will need to come into the store to collect your credit. JF