Customer care services

I have had a terrible experience with Builders warehouse Strubensvally I bought boards and a top,3 panel doors from them on 3rd august 2024 requested they be cut and holes added including edging . I was told my delivery would happen the Tuesday from purchase date. Tuesday came ,no delivery. I followed up and was told they waiting on edging and my goods should be delivered by Thursday that same week. Thursday still no delivery. I called and was told the weekend delivery would happen due to public holidays . Saturday no delivery. I called Sunday was told Tuesday the 13th my things would be delivered. I called the shop Tuesday as by 2pm my goods weren’t in my possession. Store personnel direct me to wood cutting department they said my goods were in transit Then I asked if all my goods were in transit and if everything has be cut and edged. Personnel at woodcutting told me yes but my “top “ isn’t cut . I was disappointed as specified that it be cut .No solution was added to correct the mishap. I received goods and confirmed the top was not cut . I then called the store asking for management of the wood cutting department, I was literally placed on hold , I called back into shop again same placed on hold,no answer more than 4 times calling in . I even asked the lady who answers calls to please transfer me to management as by this time I was upset that nobody could assist ! Lady took my details and then called me back transferred me to wood cutting again no answer. I called store again the lady then said she did notify them of my call and sent it to wood cutting again Where the manager of woodcutting rep**** to my issue , his response was that they on a new delivery system they don’t know when they will be able to fetch my top , have it cut and delivered. Can’t I just bring it in a car for them …(3meter top ! ) Now I am stuck with an uncut top No kitchen built Called the store asking for manager again on 14th august left my details still no call !

Please can someone from the store assist with my issue or is this the treatment we receive after we have paid ?? No help No solution Unhappy and disappointed in builder’s Customer care .