NJvR
Nico Janse van Rensburg

1 reviews | Active since Oct 2018

31 Mar 2020, 15:55

Customer care and sstisfaction

Good day, I would like to compliment Builders Warehouse Riverhorse Valley in Durban. Over the past few months I have spent a huge as mount of money with them, by me doing building alteration at our film studio in Kwamashu. The staff and I mean all the staff became like family to me. When I walk in, from the entrance staff to the staff loading at the back use to greet me and my staff friendly and with respect, as in turn we treated them with respect. There was always time for a joke or two in both our busy days. They always had stock, and if they didn't have, they would go out their way to find stock. So yes, if you need any building or diy stock or equipment or tools, and you live in Durban, then that is where you go

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Replies (2)
Builders Warehouse
Builders Warehouse's reply31 Mar 2020, 16:19
Official
Hi Nico,

Thanks for your feedback.

I'm glad to hear that you've had great customer experiences with us. This is how it should always be at all our stores nationwide and hearing that our Riverhorse branch gave you a great shopping experience is really delightful ☺

As a business, I want to assure you that we don't take customer service lightly. We do our best to give great service at all times and maintaining this I very important to us. Please feel free to give a shout if you need anything or if you'd just like to share how you feel about your experiences

Thanks for taking the time to share how you feel, we appreciate this and value you as our loyal customer.

Have a great day and stay well.

Regards,
Joshua
NJvR
Nico Janse van Rensburg's update31 Mar 2020, 16:44
Reviewer Update
Thank you very much and it's always a pleasure going into your store and to be greeted like a friend and not just another shopper.
Keep up the good work and please compliment your staff on my behalf,
Again, thank you