vM
venitia M
1 reviews | Active since Aug 2013
23 Sept 2018, 19:06
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On the 22nd August I paid my builders account via EFT and sent the proof of payment on the 29th August after I realized that no adjustments were made to my account. I called the customer service and they confirmed receipt of the POP and told me that adjustments will be done in the next 14 working days. 30 days later, nothing has been done. And now their collection department is harassing me every day.
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Replies (2)
Builders Warehouse's replyOfficial
24 Sept 2018, 09:29Hi Venitia
I'm sorry for the service that you received with regards to having your account sorted.
I understand that this can be frustrating.
I will be calling you shortly to have the matter resolved.
Kind Regards
Kurt Damons
Best regards,
Builders Warehouse's reply24 Sept 2018, 09:29
Official
Hi Venitia
I'm sorry for the service that you received with regards to having your account sorted.
I understand that this can be frustrating.
I will be calling you shortly to have the matter resolved.
Kind Regards
Kurt Damons
Best regards,
vM
venitia M's updateReviewer Update
26 Sept 2018, 01:28I see that my account has been adjusted, thank you very much. But there is a small problem, I see it shows that I still have a balance of R138.00
That is incorrect, the balance should be R0.00 because when I made the EFT payment on the 22nd August my balance was R2502 and I paid just that with intentions of closing my account. I should not be made to pay for your incompetence, you took your time to adjust my account and that caused for interest to be incurred. Please re adjust my account to the correct balance, which is R0.00
vM
venitia M's update26 Sept 2018, 01:28
Reviewer Update
I see that my account has been adjusted, thank you very much. But there is a small problem, I see it shows that I still have a balance of R138.00
That is incorrect, the balance should be R0.00 because when I made the EFT payment on the 22nd August my balance was R2502 and I paid just that with intentions of closing my account. I should not be made to pay for your incompetence, you took your time to adjust my account and that caused for interest to be incurred. Please re adjust my account to the correct balance, which is R0.00