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CATHY R
1 reviews | Active since Dec 2021
10 Feb 2026, 11:21
Creepy Kreepy
Shocking service....unable to contact specific branch directly. Call line claims no stock of particular item at most convenient branch, necessitating online purchase and a 5 day wait for item i then found multiple stock of at the branch I wanted Staff are either badly trained or stocktake and info is sadly lacking
Helpful (0)
Replies (4)0
Replies (4)
Builders Warehouse's replyOfficial
10 Feb 2026, 11:24 Hi Cathy,
Thank you for getting in touch with us.
We want to provide a smooth and satisfying shopping experience for all of our customers, and we're sorry we didn't meet this standard for you.
I will have a look into this for you and get back to you as soon as possible. JF
Thank you for getting in touch with us.
We want to provide a smooth and satisfying shopping experience for all of our customers, and we're sorry we didn't meet this standard for you.
I will have a look into this for you and get back to you as soon as possible. JF
Builders Warehouse's reply10 Feb 2026, 11:24
Official
Hi Cathy,
Thank you for getting in touch with us.
We want to provide a smooth and satisfying shopping experience for all of our customers, and we're sorry we didn't meet this standard for you.
I will have a look into this for you and get back to you as soon as possible. JF
Thank you for getting in touch with us.
We want to provide a smooth and satisfying shopping experience for all of our customers, and we're sorry we didn't meet this standard for you.
I will have a look into this for you and get back to you as soon as possible. JF
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CATHY R's updateReviewer Update
10 Feb 2026, 11:27My name is NOT Precious....unless you are my mother or my husband
I was told at 8h11 that turnaround time would be 1 to 2 hours
It is 11h27 now
I was told at 8h11 that turnaround time would be 1 to 2 hours
It is 11h27 now
CR
CATHY R's update10 Feb 2026, 11:27
Reviewer Update
My name is NOT Precious....unless you are my mother or my husband
I was told at 8h11 that turnaround time would be 1 to 2 hours
It is 11h27 now
I was told at 8h11 that turnaround time would be 1 to 2 hours
It is 11h27 now
CR
CATHY R's updateReviewer Update
10 Feb 2026, 11:28All I wish is to be able to collect the item paid for online from willowbridge rather than wait until Saturday for delivery. Dead simple
CR
CATHY R's update10 Feb 2026, 11:28
Reviewer Update
All I wish is to be able to collect the item paid for online from willowbridge rather than wait until Saturday for delivery. Dead simple
Builders Warehouse's replyOfficial
10 Feb 2026, 11:31I will check if I can get the order transferred for you. JF
Builders Warehouse's reply10 Feb 2026, 11:31
Official
I will check if I can get the order transferred for you. JF