IS
Ian S
1 reviews | Active since Jul 2013
25 Apr 2015, 19:16
*******ion scheme to do in the customer
On Saturday morning ,25/04/2015, i had my no7 gas sylinder filled by BW-Woodlands.they did me in with R40, not much, i know, but it shows how they do it.I came home and measured the cylinder as 7.2 kg,<br> empty it weighs 4.5kg, so the actual fill was 2.7 kg and NOT4.5kg as they billed me at the till.i had to pay 4.5kg x R21 per kg = R96, it should have been 2.7xR21=R56, not R96, thus R40 difference.<br> <br> I will not support BW again, when it comes to gas refills, how do you know they put the right amount in....?<br> <br> A bunch of *****s in the back...!!!
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Replies (1)Builders Warehouse's replyOfficial
26 Apr 2015, 07:52Hello Moegvir****,
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
I further wish to thank you for bringing this matter to our attention.
Kind regards,
Xoliswa Mkwananzi
Customer Service Agent
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
I further wish to thank you for bringing this matter to our attention.
Kind regards,
Xoliswa Mkwananzi
Customer Service Agent
Builders Warehouse's reply26 Apr 2015, 07:52
Official
Hello Moegvir****,
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
I further wish to thank you for bringing this matter to our attention.
Kind regards,
Xoliswa Mkwananzi
Customer Service Agent
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
I further wish to thank you for bringing this matter to our attention.
Kind regards,
Xoliswa Mkwananzi
Customer Service Agent
