IS
Ian S

1 reviews | Active since Jul 2013

25 Apr 2015, 19:16

*******ion scheme to do in the customer

On Saturday morning ,25/04/2015, i had my no7 gas sylinder filled by BW-Woodlands.they did me in with R40, not much, i know, but it shows how they do it.I came home and measured the cylinder as 7.2 kg,<br> empty it weighs 4.5kg, so the actual fill was 2.7 kg and NOT4.5kg as they billed me at the till.i had to pay 4.5kg x R21 per kg = R96, it should have been 2.7xR21=R56, not R96, thus R40 difference.<br> <br> I will not support BW again, when it comes to gas refills, how do you know they put the right amount in....?<br> <br> A bunch of *****s in the back...!!!

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Replies (1)
Builders Warehouse
Builders Warehouse's reply26 Apr 2015, 07:52
Official
Hello Moegvir****,

We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.

I further wish to thank you for bringing this matter to our attention.

Kind regards,
Xoliswa Mkwananzi
Customer Service Agent