Contractors for DIY cabinet vouchers failing customers

10 Dec 2022, 14:51 Dishonest DIY voucher Contractors I bought 2 DIY cabinets (Constantiaburg store) and installation vouchers from the Builders Warehouse online store. The installation vouchers needed me to insert installation date and time. I did so, as per requirement. The delivery of the cabinets was earlier than the installation date which was fine. I got calls from the call centre requesting to reschedule the installation dates twice due to contractors being over booked for that date and time, I agreed. The contractors were given my number to confirm the installation and arrival. They arrived when loadshedding was scheduled in my area thus could only assemble the cabinets and they did not have the battery charged drill as backup. They requested to come back at a later time to install the cabinets, I agreed as family appointments would be done by that time. During that time the contractors which Builderswarehouse had allocated to do the job at my house sent me a new invoice saying I would have to pay an additional fee of R550 for installation of the cabinets. Luckily I was close to the Builderswarehouse store in Constantiaburg and could report this inconsistency with the manager. The manager was helpful in ensuring that I was not taken for a ride by the contractors. He called the contractors to explain what installation of cabinets is because he could see the contractors were victimising customers at their own discretion.

The name of the contractor is Plumingway and they were being dishonest in the manner they were conducting their business for Builderswarehouse