MM
Mpho M
1 reviews | Active since Apr 2018
11 Jun 2020, 11:26
Contact Number NO ANSWER
In line with the government Covid-19 restrictions of only leaving your house as and when absolutely necessary, I tried to make use of the chat service with no response. In addition to that, I have called multiple times on the 08 number to no response. That is unacceptable.
Helpful (0)
Replies (2)0
Replies (2)
Builders Warehouse's replyOfficial
11 Jun 2020, 14:25Hi Mpho,
Thank you for sharing your feedback with me.
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through when trying to reach us on the different platforms available.
Since the lockdown started we have been experience extremely high volumes on all our modes of communication (telephony, online chat services, emails and social media pages) and we try our utmost best to assist all our customers.
Is there anything I can help you with? If so, please could you provide me with your contact number and email address as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
Thank you for sharing your feedback with me.
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through when trying to reach us on the different platforms available.
Since the lockdown started we have been experience extremely high volumes on all our modes of communication (telephony, online chat services, emails and social media pages) and we try our utmost best to assist all our customers.
Is there anything I can help you with? If so, please could you provide me with your contact number and email address as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
Best regards,
Builders Warehouse's reply11 Jun 2020, 14:25
Official
Hi Mpho,
Thank you for sharing your feedback with me.
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through when trying to reach us on the different platforms available.
Since the lockdown started we have been experience extremely high volumes on all our modes of communication (telephony, online chat services, emails and social media pages) and we try our utmost best to assist all our customers.
Is there anything I can help you with? If so, please could you provide me with your contact number and email address as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
Thank you for sharing your feedback with me.
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through when trying to reach us on the different platforms available.
Since the lockdown started we have been experience extremely high volumes on all our modes of communication (telephony, online chat services, emails and social media pages) and we try our utmost best to assist all our customers.
Is there anything I can help you with? If so, please could you provide me with your contact number and email address as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
Best regards,
MM
Mpho M's updateReviewer Update
04 Aug 2020, 22:07Hi Athena,
Went to the Builders in Gezina. Problem solved, thanks for the feedback.
Went to the Builders in Gezina. Problem solved, thanks for the feedback.
MM
Mpho M's update04 Aug 2020, 22:07
Reviewer Update
Hi Athena,
Went to the Builders in Gezina. Problem solved, thanks for the feedback.
Went to the Builders in Gezina. Problem solved, thanks for the feedback.