MM
Mpumelelo M

1 reviews | Active since Dec 2013

25 Sept 2019, 13:52

CONTACT CENTER - PROFESSIONAL, FRIENDLY, QUICK, EFFICIENT, PERFECT CUSTOMER CARE!

I wanted to get a Jojo fitted in the office so I called the number on the website and a very energetic Jaden was on the line, so keen to assist! it was refreshing, he really didn't know the procedure of installations for this but tried to call a couple of branches near me while I held on the phone. With no luck, he then promised to call me back as he was going to find out the process for installing the Jojo as I was hoping Builders would do so. I already put an alarm on my phone as I know what "I will call you back means", to my pleasant surprise Jaden called me back literally after 7minutes and told that there is an app Builders uses where I can find someone registered to instal the Jojo tank. I can not find a single fault with the service I received at the contact centre and I actually realised how just receiving such good service from a contact centre can affect a persons mood even (yep im feeling happy). Thank you so much Jaden, Thank you so much Builders Warehouse, this was refreshing!!!

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply16 Oct 2019, 11:25
Official
Hi Mpumelelo

Thank you so much for your positive feedback.

I'm happy to hear of the amazing service that Jaden provided you with and I have since passed on the feedback to his manager so that he can be acknowledged. Should you require any assistance in the future please feel to contact us at any time.

Kind Regards
Kurt