Completely unprofessional

<p>We bought a custom cupboard from their home & kitchen design department end October last year. <br />First off the courier company they use, didn't deliver the 1 package with all the hardware in which took 3 weeks to replace and then were the wrong sizes. <br />The whole point of going to them was so that they could design & work out all the measurements, cut the wood and drill the pre-existing holes for where everything is supposed to go. Instead, half of the wood was cut wrong , half of the unit doesn't have an assembly plan and the drawers (which fits into the custom unit under the cupboard) doesn't even have measurements which means they gave (and keep giving) us the wrong stuff. Along with having to cut most of the wood (and therefore edge it ourselves as well), we now have to also draw a plan for the drawers and work out all the measurements so that the 3 drawers can fit into the unit. We paid a lot of money to save ourselves the time & hassle of everything we've ended up having to do and still have to do. This includes going to the store to explain or return something and spending an hour and a half waiting in the store today to cut and edge some parts for the drawers (which we have to cut again because it's still not right). If they had told us it will be this difficult to do ourselves, we would have paid the installation fee and have them sort out their own mess. <br />The whole experience is completely tedious and unprofessional with agitated staff giving us attitude as if we created the mess in the first place. <br />At this stage Builders can actually just come and take the thing and give us our money back so that we can buy a cupboard from a professional company.</p>