Complaint - Builders Express Craighall

Went to Builders Express Craighall on 14 Aug 2020 around 10h15. Purchased 8 x 4m 20mm pvc conduit, 1 x 1.8m 40mm pvc conduit plus other items. Total value about R450. Conduit was downstairs. I received NO assistance from the personnel downstairs to get up the stairs to the ground level where the cashiers were. 2 customers assisted me. After paying the cashier did not enquire whethet I required a plastic bag to put the other items in, to make it a bit easier for me to carry the 8 x 4m 20mm pvc conduit + 1 x 1.8m 40mm pvc conduit to my vehicle. The lower floor entrance/exit was closed. Attitude of personnel stinks!!!