Complaint

On 07/08/2022, I went to builders warehouse in Boksburg to purchase a Solar Geyser which was on "sale" for R13 000,00. Prior to making the payment, the salesman from the plumbing section advised that we walk to the information desk to ask for the banking details of the store and confirm the procedure, we did that and went back to his desk where I proceeded to make payment using my banking app. However after more that a week (17/08/2022), I received a call requesting that I need to submit the proof of payment which I printed from the ATM and went back to the store on 20/08/2022 to submit it, however to my surprise I was sent from pillar to post (Plumbing section - Collections - back to Plumbing - information desk), I requested a refund after my payment "could not be traced" by the banking clerk on the email that was provided to me (***). I've since lodged a complaint with their head office online but I'm yet to receive my R13 000.00