complaint

I’m frustrated and unhappy. Builders warehouse Southgate is treating me unfairly . I’ve been to the store four times to report my geyser. I purchased the geyser online with the support of one of their sales agent inside the store.

Now that the geyser burst . I’ve been told.

1. They can’t find the receipt online, electronically , which they should have right ? How I’m I suppose to find the till slip for something I bought for more than two years. 2.They need a serial number .The sticker is no longer there on geyser . Why was I told that I need to take note of the serial number on the geyser for returns or damages.? 3. This one takes the cake. Now recently, on Thursday 16 May 2024, I need to give them the details on my installer, my God. Why was I asked when making the purchase that my installer needed to be present and produce a certificate that he is qualified. 4. I have produced a copy of my bank statement as proof for the purchase and nothing is done till this day because I don’t a serial number .

I need this matter resolved .