COMPANY THAT WORKS IN BAD FAITH!!! I FEEL LIKE I HAVE BEEN ****MED!!!

I bought a voucher online on th e31 July 2023 and up until now I have not recieved it. I have giving stories or **** too about them not able to allocate the voucher, to the IT is looking for the voucher, Finance is busy tracking the paymetn (mind you they have my reference number for the payment). I have been in contact with Anneka, Vuyo, Lwandle I am literally indisbelief of this disguisting behaviour from builders. I even requested a refund and have emailed my documents thrice and have not recieved any feedback expect empty promises from all the people I spoke too. Builders and their employers work in bad faith, they are not trustworthy and its almost a year that I have been waiting for this voucher? I just want my money back so that I NEVER have to deal with this ill treatment that I have recieved. What is worst, is the lie and empty promises that all the agents I have dealt with. Anneka, I thought she was a manager (cause that the impression she gave me) is has not responded to any of my emails. Lwandle or Lunga, he took my case last year, however when ever I called him, I was told he was WFH and couldn't contact the client. How does that even make sense, if your staff work from home, are we as client left to suffer and wait until the person that handled my case to go back to the office? I NEED someone to contact me today. YOU have my contact details and my emails. I am taking this case further if I don't get my money back.