Chipped melamine boards

I ordered melamine sheets to be cut and edged 2 weeks ago. After phoning this morning I was told they would be ready at 12. I collected and notice many chips along the edging.. they told me this is normal and I must fill in the chips with wood filler. After much investigating it seems chipping while doing edging is not normal and is an indication of poor workmanship and incorrect saw. I am very unhappy and would like to return these boards. This sets back my project yet again. Can Builder's assure me that this can be redone correctly or would it be safer to just go somewhere else and get a refund?