1 reviews | Active since Nov 2022
Check the prices captured at the till TWICE before you pay. Shelf price differ as to what is charged at the till.
1. I bought on Wednesday 16 August 6 x DULUX MAXI COVER WHITE ROOF COVER at what I thought for R 799.00 as displayed at the bin where the 6 x 20Lt pails was collected, I never cross checked the price captured at the till that was now R 899.00 minus the pensioner's discount of 10% Total R 5394,00 - 539.40 = R4854.60 VAT Incl. Should have been 6xR799= R4794.00 - 10% =R 4314.60 OVERCHARGE of R 540,00 2. When we opened the second pail the paint in the 20Lt pail was not white but grey. We also broke the seals of the other 4 pails to check the paint colour - but they were white. I then returned the pail to Builders warehouse Strubensvalley to swap it back for a correct white pail. This was a 45 minute process where the pail value was refunded back to my builders card. 3. I collected the 1 x white pail and two 1 Lt metal white paint at the paint section. I did want to pay only for the 1 x white pail now with my builders card and the two 1 Lt with my credit card but the lady rang all the paints together 1) pay with my Buildeers card (as it only has the credited amount for the returned pail. But when I have to pay the difference something did not make sense - 2) I was credited back R809.1 on the Builders card but was charged now for the new pail of white paint R899.00 which I refused and ask that the supervisor correct the price to R899.00-10% to R 809.10 as I replaced the wrong pail of paint with the correct white pail of paint - not returned the previous pail and now bought something else. Koedoes to her She corrected the R899,00 to R809,10. 3) But due to this I only then realised that the price charged on Wednesday was wrong - but how do I now proof it and thus took the blow on my nose - lesson learned or must I SAY LEARNED AGAIN AS I was also charged at Builders Express Cresta before a different price at the till to what was on the shelf - I picked it up only when I arrived at home (R 55,00) overcharged excuse of supervisor at Customer ServiceDesk was that the "special price for the globes were not valid anymore" when I told her to walk with me to the shelf and I proof to her that the price on the shelf was still the advertised price. 4, On Sunday 27 August 2023 I still have 2 x buckets / pails (unopened) and decide to swap the two white pails for the Charcoal pails (both from DULUX and same group of paints, Now the "returned pails were credited back on my credit card. 1) Swap the two white for 2 x Charcoal - as to my view the Wednesday discounted price of 10%. NO I HAVE TO PAY THE FULL AMOUNT discounts are only applicable on Wednesdays. I understand this for new items bought on Sunday, but this was a swap for goods bought on Wednesday but now swapped on Sunday - no I have to do my transaction on Wednesday, TAKE IT OR LEAVE IT. I decide to leave the pails at Builders and bought the pails from another supplier at same price without the discount.
Thank you for bringing this to our attention.
I'm sorry you've experienced this kind of service from us. We are concerned with your experience and we'll ensure that the necessary steps are taken to better the experience for you.
We'll look into this and remain in touch.
Kind regards,
AO
Thank you for bringing this to our attention.
I'm sorry you've experienced this kind of service from us. We are concerned with your experience and we'll ensure that the necessary steps are taken to better the experience for you.
We'll look into this and remain in touch.
Kind regards,
AO
- An automatic reply like this does not add much value. - Empty Words!
- Put your money where your mouth is - build true trusted relationships - partnership! - it takes two to tango. Builders <=> customer both needs to contribute to the TRUST RELATIONSHIP
- What are Builders going to do to assure:
- Prices displayed on shelves is correct and are in effect charged at the till?
- Is it fair from me to say if this happens again with me Builders will give me a discount on the product of 30% as proof of your commitment of customer care?
- Why is it not possible to swap a product purchased on Wednesday with the pensionaries' discount on any other day except only again on a Wednesday to qualify for the discount?
- Yes, if it is not urgent, I do not mind waiting till Wednesday to swap it of another product!
- There is a difference to me for products returned for credit and product returned for swap.
- A Faulty product needs to be replaced immediately with a correct product - as was the case with the pail supposed to be white (labelled as white) with a correct white pail at purchased price NOT a NEW Price!
- Prices displayed on shelves is correct and are in effect charged at the till?
- An automatic reply like this does not add much value. - Empty Words!
- Put your money where your mouth is - build true trusted relationships - partnership! - it takes two to tango. Builders <=> customer both needs to contribute to the TRUST RELATIONSHIP
- What are Builders going to do to assure:
- Prices displayed on shelves is correct and are in effect charged at the till?
- Is it fair from me to say if this happens again with me Builders will give me a discount on the product of 30% as proof of your commitment of customer care?
- Why is it not possible to swap a product purchased on Wednesday with the pensionaries' discount on any other day except only again on a Wednesday to qualify for the discount?
- Yes, if it is not urgent, I do not mind waiting till Wednesday to swap it of another product!
- There is a difference to me for products returned for credit and product returned for swap.
- A Faulty product needs to be replaced immediately with a correct product - as was the case with the pail supposed to be white (labelled as white) with a correct white pail at purchased price NOT a NEW Price!
- Prices displayed on shelves is correct and are in effect charged at the till?
Thank you for your response and feedback.
We've escalated this and are currently investigating.
We will look into the matter and provide feedback on the above as soon as possible.
Regards,
BB
Thank you for your response and feedback.
We've escalated this and are currently investigating.
We will look into the matter and provide feedback on the above as soon as possible.
Regards,
BB
