Carpet installation - correcting bad service

I ordered a carpet to be installed. After paying for the carpet the Builders staff informed me that they had no stock and the supplier had a major back order. I requested my money to be refunded. <br> <br> After the manager of the division, Muhammad took note of my grievance, he really went the extra mile to honour the delivery commitment and also keep me up to date. <br> <br> Thank you Muhammad for going the extra mile, I really appreciate it! <br> We need more South Africans that realise the worth of customer service.