Call centre system is useless!

The Builders Express Call Centre system is USELESS! All I wanted to do was phone Builders' Express in Claremont, Cape Town, and speak to someone at the main desk. But you can't phone the branch, you have to phone a call centre (in Jhbg) on the 0860 number. I had to listen to pre-recorded messages before getting put in the queue. Eventually someone answered. They tried to put me through to Claremont but nobody answered at the branch, so after 5 mins I started the whole process again. Call centre, pre-recorded messages, long wait for human being who tried again to put me through to the branch. No luck. So I tried an old (021...) landline number for the branch -- no reply. On the web I found the Jhbg call centre landline ( ********** 008) and tried that. Same pre-recorded messages, eventually answered by someone. I asked him to tell the branch to phone me, so eventually, after nearly half an hour, I finally spoke to someone at the shop down the road from me. The Builders' Call Centre system is USELESS! *******!! Why not let the customer dial the shop direct??? Why must calls be routed through a call centre?? From my call records, the following outgoing calls yesterday: 5 mins 30secs + 5 mins 51secs + 3 mins + 1 min 30secs + 6 mins 30 secs + 42 secs. (PS: I also use the Mica hardware shop in Imam Haron Rd. They have a 021 landline and calls to them are answered quickly by a real person. Nuff said.)