1 reviews | Active since Sept 2011
BW Online drop shipping - the process is broken
Builder's Online’s direct-from-supplier - stay away from this. It's hopeless. What a completely broken process. I ordered a couple of items using BW's online shopping "offering". Some items could not be collected from my local BW store and hence I only had the option to have the good delivered directly from the supplier. Effectively drop-shipping! Nonetheless - monies paid and delivery date set for 24th December 2019. I am still waiting for the goods and today is 17th January 2020. There is too much to say that is broken in this online drop-shipping model so am not going to recite it here. What is important – Builders need to rethink their online channel from the clunky layout and filtering to the broken fulfilment process. Get it fixed BW! The BW staff do their best to support where they can, but they have their hands tied as they cannot access the drop-shipping orders of delivery logistics. Poor show to leave your staff with limited to no tools to get the job done.
Thank you very much for your feedback.
I am sorry to hear the experience you had with us online, I will have this look into immediately.
I tried calling you earlier, please provide me with your order number and an alternative contact number in a private reply to further assist.
Thank you for sharing your concerns with me, I look forward to resolving this promptly and effectively for you.
Sincere Regards,
Josh
Thank you very much for your feedback.
I am sorry to hear the experience you had with us online, I will have this look into immediately.
I tried calling you earlier, please provide me with your order number and an alternative contact number in a private reply to further assist.
Thank you for sharing your concerns with me, I look forward to resolving this promptly and effectively for you.
Sincere Regards,
Josh
Please advise on next steps.
Graham
Please advise on next steps.
Graham
Thanks for taking my call and awfully sorry for the line cuts. I am following this up and will remain in touch with you personally.
Thanks for making me aware of this.
Regards,
Josh
Thanks for taking my call and awfully sorry for the line cuts. I am following this up and will remain in touch with you personally.
Thanks for making me aware of this.
Regards,
Josh
I received a call-back from Riecus at Dawn Wing couriers yesterday (22 Jan). Riecus has changed the delivery address for the parcel which has been deliverd to my office address. Big thumbs up and thanks to Riecus!
So - the items ordered have been deivered at 11:28 today (23 Jan). Thank you.
This matter is, however, far from resolved. I will leave it up to you and the team at BW to use this case as an example of how broken the online fulfillment process actually is.
I extend my thanks again to the team at BW Strubens Valley for doing your best to assist - even though your hands were tied.
Regards,
Graham
I received a call-back from Riecus at Dawn Wing couriers yesterday (22 Jan). Riecus has changed the delivery address for the parcel which has been deliverd to my office address. Big thumbs up and thanks to Riecus!
So - the items ordered have been deivered at 11:28 today (23 Jan). Thank you.
This matter is, however, far from resolved. I will leave it up to you and the team at BW to use this case as an example of how broken the online fulfillment process actually is.
I extend my thanks again to the team at BW Strubens Valley for doing your best to assist - even though your hands were tied.
Regards,
Graham