Builderwarehouse hide and seek games

I ordered online in August, pallets of bricks. They cancelled my orders after fruitless follow ups, and now it’s another run around to get a refund.. A ****!!! I send out emails everyday, I call but answers are always the same. Whoever answers asks for my documents. It’s almost Christmas, my 3 rooms still not up because builders cannot return my funds for materials. Very very poor services