BUILDERSWARE *****S CUSTOMERS MONEY, ARE YOU GOING BANKRUPT?

I want to give you a minus 100 rating. Your staff, service and professional conduct is appalling. I can promise you myself or any family of mine will NEVER purchase a single ***** from your stores again.

I ordered a fridge online on 27/06. I was contacted on the 1/07 to accept delivery. Then I get another call from the Strubensvalley branch they will be delivering a display unit. A display unit, for the price of a new fridge. NO THANKS. I was told to source a new boxed item, could take weeks because Bosch do not supply the stores anymore. I said NO THANKS, refund me I will purchase somewhere else because I cannot wait weeks for a fridge, makes sense right?? I specifically asks, how will the refund work. I was told it will be processed back to my payment card. HA!!!! I wait a week, patiently, no refund forthcoming. The Friday after, I start enquiring. I am make aware the refund is on my BUILDERS CARDS. NO THANKS, I DO NOT WANT TO PURCHASE FROM YOU. YOU COULD NOT SUPPLY MY ORDER. FALSE ADVERTISING, but none the less I want my money back. Phone the store, speak to this one than that one. Your staff is not trained by the way, they are clueless and cannot give a client correct information. I am told come to the store, we will refund your card. So here I go drive to the store the next day. Again, from this side to the store to that one, eventually I am told by your admin manager, I need to fill in a form. Dear God help me, I need to fill in a lengthy form, supplying all sorts of copies of ID, PROOF OF PURCHASE, bank account info, proof of residency. ***!!!! Why do I need to supply PROOF OF PURCHASE, YOU COULD NOT HONOUR THE TRANSATION!!!! I left the store because I don’t carry a printer with me. I then contacted the online customer help, and since then it is a back and forth on getting all the paperwork to you. Every day I check in, then there is something wrong but NOBODY comes back to me to let me know. So I am wondering Builders, are you going bankrupt that you cannot pay back my messily R11 000? Because you are certainly doing your best to NOT pay a refund back. I am beyond furious and fedup. I am going to the Ombudman today. My points: YOU ADVERTISE STOCK YOU DON'T HAVE THEN TAKE MONEY FOR IT YOU CANCELLED THE TRANSACTION BECAUSE YOU DON'T HAVE STOCK AND I DON'T WANT YOUR SECOND HAND STOCK - MY RIGHT!!! I DIDN'T PURCHASE DISPLAY STOCK. YOU TRANSFERRED MY MONEY WITHOUT AUTHORISATION TO A BUILDERS CARD INSTEAD OF REFUNDING ME AFTER YOU SAID YOU WILL YOUR STORE CALLED ME THIS WEEK TO HEAR IF I DO STILL WANT THE FRIDGE BECAUSE NOW ALL OF A SUDDEN THEY CAN GET ONE - NO NO NO X 1000 NO THEN THEY PHONE TO SAY I CAN COME BACK TO THE STORE THEY CAN REFUND MY CARD - NO I AM NOT GOING TO BE ****ED AROUND AGAIN, I DON'T LIVE AROUND THE CORNER

I FILLED IN ALL YOUR FORMS AND ****. NOW YOU PAY ME BACK!!!