Buildersware House Northriding - The worst customer service experience I have EVER had

The worst customer service experience I have EVER had at BWH Northriding

I own a company that builds sets for the movie/tv industry. I have a number of drivers on the road at any given time and I purchase from BWH Northriding (mostly)

One of our drivers had lost a slip and I needed to get a reprint. As, I buy for various production houses, I am unable to buy on my BWH account, as the slip cannot be in my company name - these slips are handed to the production company.

Upon arrival at BWH, I explained the situation to Lebogang (customer care representative), she told me that I needed to get an account (not listening to anything I said, with regards the slips and company name) I reiterated that I have numerous drivers out buying for different companies. She then told me that I should train my drivers better. At this point I was managing to stay calm, but it wasn't easy.

I asked her if she was willing to assist me, and she rep**** that "this is the last time that I am doing this" - considering that I have not ever been to her for assistance, my patience was wearing thin.

Still keeping my cool, I asked her what she needed from me, to be able to assist me. She rep**** that she needed the date, the amount and what I had bought. All of which I was able to give her.

She then laughed at me and told me that I need to give her the barcode or she would not help me.

At this point I had had enough and asked to see a manager, she informed me that she was the manager. I told her that I was not prepared to deal with her anymore and that I wanted to speak to someone more senior.

At this point Reuben (Manager) came over, as I was busy talking to Reuben, Lebogang walked over, slammed a piece of paper on the counter and said "there is your slip". She did not care that I was mid-sentence with Reuben. She rudely interrupted.

As someone who has done Customer Care training, I was shocked that this is the calibre of person employed to deal with customers. Lebogang does not have the right personality to be able to effectively hold this position and I would go so far as to say, that she is a bully. She enjoyed our interaction and the more frustrated I became, the more she was enjoying it.

I hope BWH takes the time to properly investigate this and address it, as I have NEVER been spoken to like this, in a store before.