1 reviews | Active since Aug 2016
*** Builders? you can keep your products!
Why offer an online shop and state that you deliver? I wanted to order some tins of Dulux white paint and 2 Big Jim storage bins, but you want to charge me over R10000 for delivery. Yes, you read that right, over ten thousand rands. At first, I thought it must be a fault in the software, so I went to the trouble to send them an email at info@builders. I got a reply from Glenise Mouton that well, yes, that is what delivery will cost depending on how far I am from a builders. (I am 4km away). Now, after reading through all the complaints on Hellopeter that everyone has had after placing and paying for an online order, I am glad I have been saved the aggravation. Never mind Builders, I can get the same paint and bins from Pick n Pay and will pay R75 for delivery.
Thank you for your feedback.
Apologies to hear the above, I can understand where you coming from and why you'd make us aware of this. This is not the kind of experience we'd ever want any of our customers to have which is why we constantly ensure that our website undergoes improvement.
I tried calling you earlier, you may want to check the delivery address or the Builders store you've selected. I system calculates the delivery cost which is based on the full delivery location you add as well as the distance from our store. Kindly note that there would be a billing and delivery address, these would need to be added separately.
Please feel free to respond to this post if you have any other concerns, I will attempt you again later.
Thank you for making us aware of your concerns, I look forward to speaking with you.
Regards,
Joshua
Thank you for your feedback.
Apologies to hear the above, I can understand where you coming from and why you'd make us aware of this. This is not the kind of experience we'd ever want any of our customers to have which is why we constantly ensure that our website undergoes improvement.
I tried calling you earlier, you may want to check the delivery address or the Builders store you've selected. I system calculates the delivery cost which is based on the full delivery location you add as well as the distance from our store. Kindly note that there would be a billing and delivery address, these would need to be added separately.
Please feel free to respond to this post if you have any other concerns, I will attempt you again later.
Thank you for making us aware of your concerns, I look forward to speaking with you.
Regards,
Joshua