TR
Theo R

1 reviews | Active since Jul 2015

27 Jul 2015, 15:56

BUILDERS XPRESS REFUSES TO ACCEPT RESPONSIBILITY

I bought a Disston welder from the Builders Express branch at Robindale on 17/05/2015. It burnt out 3 weekends later while welding. I took it back to Builders on 14/06/2015. They booked it back to the supplier. I was there last weekend and this weekend (25/07/2015). The clerk informed me that they are still waiting for the repair to be delivered to them, and reminded me that they have NO RESPONSIBILITY. <br> <br> Now, I wonder why not, since I have a cash receipt from their shop. <br> I assume it works like this: They put a product on the floor, sell it, take your money and then if you complain, wipe their hands in pure innocence!

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Replies (1)
Builders Warehouse
Builders Warehouse's reply31 Jul 2015, 15:20
Official
Hello expresswarehouse,

We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Relevant Manager to contact you out of this forum.


Kind Regards
Nastassia Felix
Customer Care Agent