BUILDERS - WORST ONLINE EXPERIENCE

Worst service I have experienced in online shopping and in store. Day 1 - Contacted the Builders contact centre to enquire a product and stock at the Durban North branch, I was put on hold for 10 minutes while the lady queried, I was then told I was being transferred to the store and was assured she had someone on the line, after 5 minutes of holding someone picked up and cut the call - I called the contact centre again and was told they would query the stock and call me back, that never happened.

Day 2 - called the contact centre to try and verify stock, was told I would receive a call shortly with feedback, that never happened so I proceeded to purchase the item as the branch showed 1 in stock. I chose the in store collection for the next day. I received an sms 2 hours later stating my order was ready to pick up. I went down to the store and wasted 45 minutes of my time in store, apart from the 45 minute drive - the staff were clueless. There was no stock and they had no idea what to do and how to rectify this. Not helpful at all. The lady who seemed to be in charge never apologised or made it her duty to try and resolve the matter but rather left it the staff to figure out while she went on lunch.

I checked stores out of the region that has plenty of stock available!!!