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Colin H

1 reviews | Active since Oct 2018

15 Oct 2018, 18:14

Builders w/house don't care

Bought 3 x25lt paint 10 days ago --only had one tin they told me they would get and phone once received-other two tins 10 days later still ,still no phone call -- I have to do all the phoning-- all centre useless--store no better --north riding -now they tell me they can't get the other two tins --wall half painted --had to send painter away --wasted money - and no senior managers -regional will phone you ---won't be buying paint at builders again --in fact just won't use them ,but with there attitude they most likely don't care

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Replies (1)
Builders Warehouse
Builders Warehouse's reply16 Oct 2018, 07:52
Official

Hi Colin,

Thank you for your feedback.

Sorry to hear about your experience regarding the paint from our Northriding store. We take all concerns very seriously and can assure you that it will be investigated.

I've sent your information to the relevant department to look into the matter and as soon as we have feedback we'll revert back to you.

We appreciate your patience in this matter.

Regards,

Ivor