BUILDERS WH FAERIE GLEN - NO ASSISTANCE WHAT SO EVER

I have been trying to follow up on an order that I have placed via a telephone call with a consultant. This phone call was on the 20th of February 2020. It took the call center 8 minutes to answer the call, then I was transferred to the receptionist at Faerie Glen, asking to speak to Joel (the consultant I spoke to with regards to ordering a product). I was informed that it is his day of. I was then transferred to another consultant, holding the call for at least 10 minutes, I was still waiting to speak to a consultant. I eventually dropped the call because no one was answering or of any assistance - in total this call lasted 32 minutes, WITH NO PROGRESS AT ALL!!!!!

I then phoned AGAIN. Same situation as above, it took the call center forever to answer and then to transfer me to the Faerie Glen branch. I spoke to the receptionist and I explained to her that I want to speak to someone with regards to an order I placed with Joel for a 3 piece Bistro Set. The lady was rude and not making an afford to assist me in any way. I then asked to speak with the manager. I was transferred. After holding for 9 minutes the call just dropped!!!! STILL NO PROGRESS.

Why should we as the customer have to go through so many hurdles to get assistance?