Builders Warehouse - Worst Service Ever & STILL No End In Sight ! ! !

We’ve been trying to buy a lawnmower / ****-eater combo that Builders Warehouse has been advertising for a about the last month. This is our very frustrating experience so far: • After checking online that the branch has stock, we go to the Centurion branch on Friday, 28 January • Once we get there, a very unfriendly and unhelpful staff member tells us that they are out of stock • We then went to the Reds branch (again online it showed that they had multiple units in stock) - upon arriving there we were once again told they were out of stock, despite the staff member confirming that their system showed they had stock in the store • That afternoon we ordered and paid for a unit online • We received confirmation of the transaction and a confirmation that they would deliver to us on Monday, 31 January • Monday came and went - and off course we received no delivery, not even a phone call to let us know that they won't be delivering on the day • Tuesday, 1 Feb – we phone Builders trying to find out when they will be delivering • They can’t tell us immediately, but promise to phone us back later during the day • Later on, Tuesday someone phones and we get told that Builders have no stock left and they ask us what we want to do • We tell them we aren’t happy with the service so far and they need to find us what we bought and paid for • Various phone calls later, many of which we had to make at our own cost, they still can’t tell us when they will receive new stock • We can’t cancel the transaction, because apparently it will take at least 7 business days before we get refunded • Cancelling is also not an option as we urgently need a lawnmower and waiting at least 7 business days is too long (and who knows how long it will actually take?!) • At no point have they even tried to solve our problem through offering us another make/model lawnmower • They just don’t care! • The only thing they do apparently care about is when Customer Services phones us to find out if someone from Builders phoned us to let us know there is no stock. And that doesn’t solve our problem, but Customer Services don’t care if our problem get solved, only if someone phoned us back! • So right now, we don’t know if or when we’ll receive the unit we ordered, and on the flip side it would take forever to get our money back! • This is extremely frustrating as nobody seems to care about the situation! This is the worst service ever! • And the ironic part is that if you log onto the Builders website right now, they are STILL offering the unit on sale and they are STILL advertising that they have the units in stock! • So they were all too happy to take our money when we bought the unit on Friday, yet it is now 2 days AFTER their confirmed Delivery Date and we still don’t know what the heck is going on!