BUILDERS WAREHOUSE WORST CUSTOMER SERVICE EVER!!!

I Have never in my entire life experienced such terrible service EVER!

I purchased a 3 panel Gas Heater and Gas Bottle online directly from the Builders Warehouse's online purchase site (using the Randburg Robindale Store as my point of collection). Please note the payment for the same was deducted immediately.

I thereafter, approx. 4 days later received a call from the Robindale Buliders Warehouse advising that my heater is ready for collection.

I immediately drove 48km (96km round trip) to go and collect it only to be welcomed by the most rude staff members. After being ignored for the first 10 min while being in the store, I was taken to the Manager (Martin). I politely greeted him and once again was blatantly ignored. After my 4th HELLO, his response was "JA". Already irritated at this point I just ignored my anger and requested my heater and gas bottle.

The Manager Martin looks at me and say, "WE ARE OUT OF STOCK, THEY ARE ALL SOLD OUT". I explained to him that firstly I was called to say it's ready for collection and secondly the online website (who I logged onto in front of him) reflected that they had 48 in stock. Without any bother he checks his system which shows they have 32 in stock, however tells me "OH THEY MUST BE AN ERROR, WE DONT HAVE IT. I COULD WAIT FOR STOCK OR CANCEL MY ORDER AND GO GET IT FROM SOMEWHERE ELSE".

Extremely angry I left the store and decided to wait for stock.

It is now more thank 6 weeks later, I have made approx. 20 calls to every department and including the call centre to try and get assistance but have been pushed around from pillar to post and received nothing but false promises and the excuse that they do not have stock but I can and should cancel my order if I'm not happy.

Eventually I took it upon myself to contact the Builders Warehouse in Boksburg where I received extremely friendly and helpful service. They confirmed that they currently had 88 physical stock on hand.

I yet again contacted the Robindale Builders Warehouse to notify them of this and request they deliver one to me immediately.

What do you know.... AGAIN Promised that it will be reserved and delivered on Sunday the latest. Sunday, Monday and Tuesday passed and as usual they failed to contact me or update me on anything. On Wednesday, 15/07/20, I called them to find out what is the delay since there is stock and was told that "THEY ARE SORRY BUT MY ORDER SEEMS TO BE CANCELLED. IF I STILL WANT IT, I MUST RE-PLACE ANOTHER ONLINE ORDER".

I have never been this angry at customer service before. It is now more than 6 weeks later, in the middle of Winter and I am expected to go shop around at other stores for a Gas Heater.

I WILL NEVER IN MY LIFE PURCHASE ANYTHING FROM BUILDERS WEARHOUSE AGAIN. FURTHERMORE, I WILL NEVER RECOMMEND THEIR STORE TO ANYONE.

IF I'M EVER ASKED ON ANY SOCIAL MEDIA PLATFORM TO GIVE A REVIEW ON THIS STORE YOU CAN BET ON YOUR LIFE THAT IT WILL NEVER BE A GOOD ONE.