Builders Warehouse Woodlands Boulevard - Pathetic Online Service

Item: Builders Warehouse
Rating: 1
Author: Antonie R

I ordered and paid for a few items online for next day collection , during the order process all the items was in stock . 5 hours later a person from the store Woodlands boulevard phoned and said that they do not have stock for 50% of the order of 10 items , when I tried to discuss alternative products the person does not have an idea of what she is doing .My question is why offer a service if you cannot even complete a simple online order ? ???????

Helpful (0)

Replies (1)

Builders Warehouse's replyOfficial

02 Sept 2020, 14:05

Hi Antonie,

Thanks for your feedback.

I'm sorry to hear the above, not the kind of experience we want our customers to have. Our customers deserve great service at all times, it's concerning to hear what you have received and it needs to be looked into.

Please share your order number with me on a private reply, allow us to address this matter immediately.

Looking forward to your private reply.

Regards,
Joshua

Builders Warehouse's reply02 Sept 2020, 14:05

Official