BUILDERS WAREHOUSE - VERY PATHETIC SERVICE

BUILDERS WAREHOUSE - VERY PATHETIC SERVICE - BUILDERS NORTHGATE CPT

I wish to bring a matter to your attention, namely that I placed an order via the builders website, and fully paid (Order number: *** ) and am currently experiencing very pathetic service in obtaining my delivery and installation, which was supposed to be delivered and installed on the 2 February 2022.

At this stage, my experience entails:

A. Receiving no feedback from the store as to the status of the paid order;

B. Phoning customer service numerous times, with no real feedback from the store on the status of the order;

C. I went in physically to the store today, and the staff advised me, that they do not know how to process the order....... which is a relfection that I need to go in physically to the store..

At this stage, the order was set to be delivered and installed on the 2 February 2022, however I have not received delivery or confirmation as to when this will happen.

Additionally, I was told by Nadeem that the installation date on the builders website, as reflected is not suppose to reflect on builder warehouse software.....and therefore the builders online software is not accurate - (I can email Screen Shot which marked 2/02/2022)

Eagerly awaiting response Thank you